e-commerce store operations & customer service specialist

extreme cashmere builds an ongoing collection, a knitted wardrobe that grows edition by edition without being tied to seasons or trends. these editions are for everyone; our clothes are made for bodies. we create long-lasting garments that surprise with shape, color and detail. luxury, for us, is the feeling of something done exactly right, essential and transformative in ways that are hard to explain and easy to feel.

we are looking for someone detail-oriented and service-minded to look after our customers and keep our shopify store running smoothly.

the role

you’ll handle the day-to-day operations of our online store and are the first point of contact for our customers. you’ll keep everything accurate and up to date across all markets, upload new products and collections with care and make sure customer interactions reflect our brand.

the role

shopify store operations

• upload all new products: product descriptions, imagery, pricing, tags and metadata

• maintain catalogue accuracy: update listings, manage stock visibility and keep all information consistent across markets

• prepare and execute collection launches: content checks, links, store readiness

• support market-specific localization: language, pricing and availability settings for each shopify market

• flag technical issues or content errors to the senior e-commerce manager customer service

• handle customer enquiries via email and other channels

• navigate internal systems to look up orders, shipping, returns and product availability

• process returns, exchanges and refunds in line with our policies and in coordination with logistics

• escalate complex cases appropriately, keeping the customer informed

• log and track customer feedback to support continuous improvement cross-functional support

• coordinate with the warehouse and logistics team on fulfilment and delivery

• help improve internal processes and documentation

who you are

• 2+ years in an e-commerce, retail operations or customer service role

• familiar with shopify or similar platforms

• strong attention to detail

• clear, professional written communication in english

• comfortable working across multiple systems and switching between tasks

• genuinely service-minded

• organized, reliable and proactive

• an interest in fashion, luxury or lifestyle brands is a plus

• dutch is a plus but not required

what we offer

• a hands-on role in a growing international brand with a collaborative, tight-knit team

• a clear path to grow your e-commerce and operations skills

• competitive salary

• a beautiful office on the amsterdam canals

• daily lunch